The Royal Mint Limited, its group companies and its websites www.royalmint.com and www.royalmintbullion.com (“The Royal Mint”), which this privacy policy covers, collects personal data when you make an enquiry, register with us or place an order for products or services.

We will use this data to provide the information, products or services requested, maintain records and, if you consent, to keep you up to date with information about our competitions, products, services, offers, and news that may interest you.

When we ask you for personal data, we will ensure it is:

  • Processed lawfully, fairly and in a transparent manner
  • Collected only for specified, explicit and legitimate purposes
  • Adequate, relevant and limited to what is necessary for the purposes for which it is processed
  • Accurate and up to date
  • Not kept in an identifiable form for longer than is necessary for the purposes for which you provided it
  • Secured by appropriate technical and organisational measures
  • Not transferred without adequate protection

It is important that we keep your information accurate and up-to-date and so in return, we ask you to:

  • Give us accurate information
  • Tell us as soon as possible if there are any changes, such as a new address

 

Other links within this website to other websites are not covered by this policy.

 

Who are we?

The Royal Mint consists of the below listed companies.

Any Personal Data provided to, or gathered by, The Royal Mint Limited (this includes customers of www.royalmint.com and www.royalmintbullion.com) is controlled by The Royal Mint Limited incorporated and registered in England and Wales with company number 06964873 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

Information Commissioner’s Office Registration Number: Z2075700

VAT Registration Number: GB 256 5227 96.

Any Personal Data provided to, or gathered by, RM Assets Limited is controlled by RM Assets Limited incorporated and registered in England and Wales with company number 09058416 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

Any Personal Data provided to, or gathered by, RM Experience Limited is controlled by RM Experience Limited incorporated and registered in England and Wales with company number 10953110 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

For further information regarding this policy, please contact our Data Protection Officer at the above listed address or using the following telephone or e-mail address:

  • Telephone: 0845 60 88 300
  • E-mail: customer.services@royalmint.com

 

Why do we collect personal data?

We collect personal data when you make an enquiry, register with us or place an order for products or services. We will use this information to provide the products or services requested, maintain records and, if you consent, to keep you up to date with information about our competitions, products, services and offers that may interest you*. We will not share your information outside of The Royal Mint and its group companies.

Personal data is any information identifying you or information relating to you that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access.

Personal Data includes special categories of personal data and pseudonymised personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed.

Personal data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behaviour.

Special categories of personal data is information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data, and personal data relating to criminal offences and convictions.

Pseudonymisation or pseudonymised is the replacing of information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information which is kept separately and secure.

* Up until 25th May 2018, we may still keep existing customers informed of our competitions, products, services and offers if they have not previously opted-out of receiving this information. If you are an existing customer and do not wish to receive information about our competitions, products, services and offers that may be of interest to you, please let us know by e-mailing customer.services@royalmint.com or writing to Customer Services Team, PO Box 500, Pontyclun, CF72 8WP. After this date if you have not indicated that you wish to continue to be informed of our competitions, products, services and offers, we will cease to contact you in this respect.

 

Cookies

What are Cookies?

Cookies are small text files stored on your computer when you visit particular web pages. At royalmint.com we use cookies to keep track of what you have in your basket, and to keep you logged into your account.
You need to have cookies enabled to order products on royalmint.com. You can still browse our website if you don’t wish to enable cookies. By default most web browsers will have cookies enabled, but they can be turned off should you need to.
Cookies cannot harm your computer. We do not store personally identifiable information such as credit card details in our cookies, we do use information gathered from cookies to help improve our customer’s experience of the site. So we may make use of this information to make our campaigns more relevant, or make browsing our product range easier.
The Royal Mint does have relationships with select suppliers who may also set cookies during your visit to be used for marketing purposes, such as showing you our products depending on what you seem to be interested in. If you’d like to opt out, please go to the Network Advertising Initiative website (opens in a new window).
Provision of this information is part of our response to comply with recent legislation, making sure that you feel confident about your privacy while using our website.
We are providing you with this information to show you that we take privacy very seriously and so that you can view clearly how we use cookies when you visit our website.

Our Cookies Policy

Your computer, tablet or mobile device will need to accept cookies to enable the online shopping and personalised features found on royalmint.com.
Cookies set by The Royal Mint don’t contain sensitive information, such as your name, or payment details. They store a generated ‘key’ which is associated with all this information. But, your browser can be used to restrict, block or delete cookies from royalmint.com or any other website, if you would prefer. How this is done differs from browser to browser, so check the ‘Help’ menu of your favoured browser (or the handset manual for your mobile phone) to find out how you can change your cookie preferences.
Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies in the next section.

Name Cookie purpose
AnonymousBasket  Helps to maintain the contents of your shopping basket.
ASP.NET_SessionId  A ‘key’ that is associated with your current session.
.ASPXAUTH  Makes sure that after logging in you are authenticated.
JSESSIONID  Sometimes set to maintain your payment session to 3dSecure during the checkout process.
_#uid, _#sess, _#env, _#srchist, _#vdf, _#tsa, _#slid These cookies enable the function of DC Storm tracking software, an analytics tool. We are able to track your session, when you buy from us, which pages you visit and where you came from as you move through the royalmint.com website. This helps us to improve our website and make campaigns more relevant for you.

The data stored by these cookies can be seen only by the relevant teams at The Royal Mint and DC Storm and never shows any confidential information.

For more information visit here

__utma, __utmb, __utmz These cookies enable the function of Google Analytics. Like DC Storm, this software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at The Royal Mint and Google and never shows any confidential information.

For more information visit here

Third Party Cookies

When you visit our website (www.royalmint.com) you may notice some cookies that aren’t related to the Royal Mint. If you visit a web page that contains content which is embedded from other websites, for example YouTube or Vimeo, you may be sent cookies from these sites. The Royal Mint does not control these cookies and we would suggest that you visit these sites to view information about their cookies and how they are used.

Some of the partners that may set cookies on royalmint.com include:

Criteo and Struq are organisations that help the Royal Mint to advertise its product. The services operated by Criteo  and Struq use cookies to provide you with personalised advertisements when you visit other selected websites.

The data contained in these cookies is completely anonymous and doesn’t contain any personal details.

It’s easy to opt out of these adverts:

If you no longer wish to be shown personalised banners from Criteo, visit here and click on the opt- button.

If you no longer wish to be shown personalised banners from Struq, visit here and click on the turn off button.

Please note that these procedures will block only ads that are displayed by Criteo and Struq.

Flash cookies (or Local Shared Objects)

On royalmint.com we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind that if you disable Flash cookies for royalmint.com you’ll unable to access certain types of content on the site, such as videos..

royalmint.com ‘share’ tools

If you take the opportunity to ‘share’ royalmint.com content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you would like to learn more about cookies and how to manage them, visit aboutcookies.org (opens in a new window).

How to Manage Cookies via your Browser

Google Chrome
Click on ‘Tools’ at the top of your browser window and select Options
Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
Now select ‘Allow local data to be set’
Microsoft Internet Explorer 7.0, 8.0
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies
Mozilla Firefox
Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select ‘allow sites to set cookies’
Safari
Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’

 

How do we ensure your personal data is accurate?

The majority of the personal data that we collect is collected directly from you, in which case you are responsible for its accuracy. We encourage you to tell us as soon as possible if there are any changes to your personal data, such as a new address. When information is found to be inaccurate, either through our own checks or following a communication from you, it is updated.

 

Who might we share your information with?

We do not sell, rent or otherwise trade your personal data with others. While most of our work is done by our employees who access your personal data directly from our systems which are under our direct control, we do use third-party service providers to perform certain functions on our behalf.

We have listed below the types of providers, the types of information that they would have access to and the purpose for the transfer of your personal data.

Order Fulfilment would have access to your personal details including contact information, goods and services requested. The purpose for this type of transfer would be to prepare and deliver the products and/or services that you have requested.

Payment Processing would have access to your personal details including contact information, credit/debit card information, and payment details. The purpose of this type of transfer being to process your payment for the products or services provided.

Professional Services would have access to your personal details including contact information. The purpose of this type of transfer being to ensure our compliance with our legal obligations (including anti-money laundering and counter-terrorist financing verification) and/or to assess your suitability for credit (if you have applied for an interest free account).

Communications and Marketing would have access to your personal details including contact information. The purpose of this type of transfer being to send you information regarding our products and services, analysing data (including removing repetitive or out of date information from customer lists) and providing marketing assistance.

IT Support would have access to the personal data in our custody with which we require support. The purpose of this type of transfer being to resolve IT issues in order to provide the products and services that you have requested.

Data Storage would have access to all the personal data in our custody. The purpose of the type of transfer would be to provide us with secure data storage and back-up.

Such companies and individuals will only have access to the personal data needed to perform these functions, they may not use it for any other purposes and are required to process the data in accordance with data protection laws and regulations applicable in the United Kingdom.

For further information on which service providers may have access to your personal data, please contact us.

Please note that if we are requested by the police, government, regulatory, or other body investigating suspected illegal activities to provide your personal data and/or user details, we are entitled to do so.

 

What do we do with your information?

We will use your personal data for the following purposes:

  • Processing your order/request for products and/or services;
  • Administer our websites, including providing our website content and advertisements;
  • Fulfil our legal obligations; and
  • If you consent and are above the age of 16, to provide you with information on our competitions, products, services, offers, and news *.

* Up until 25th May 2018, we may still keep existing customers informed of our competitions, products, services and offers if they have not previously opted-out of receiving this information. If you are an existing customer and do not wish to receive information about our competitions, products, services and offers that may be of interest to you, please let us know by e-mailing customer.services@royalmint.com or writing to Customer Services Team, PO Box 500, Pontyclun, CF72 8WP. After this date if you have not indicated that you wish to continue to be informed of our competitions, products, services and offers, we will cease to contact you in this respect.

 

 Credit Account Customers

If you apply for a credit account we will use credit scoring to assess your application. The credit score will be provided by a credit reference agency. Your credit score will be used by us in conjunction with information that you provide as part of your application, along with information regarding your account conduct (if an existing customer), and official public records such as fraud and insolvency records. The use of credit scoring helps us make fair and responsible lending decisions. If your application for credit is declined you are able to request that this is reconsidered, based on a change of circumstances or a correction of your credit report (if an error was found). The credit scoring used is regularly tested by the professional services provider to ensure that it remains fair, effective and unbiased.

For further information on how to appeal a decision or on the credit scoring service used, please contact us.

 

Do we transfer information between countries?

www.royalmint.com

It may sometimes be necessary to transfer your personal data overseas. When this is needed your personal data may be transferred to countries or territories outside of the EEA. Any transfers made will be in full compliance with all aspects of the data protection laws and regulations applicable in the United Kingdom.

We may only transfer your personal data outside the EEA if one of the following conditions applies:

  • The European Commission has issued a decision confirming that the country to which we transfer personal data ensures an adequate level of protection for the data subject’s rights and freedoms: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm
  • Appropriate safeguards are in place such as binding corporate rules (BCR), standard contractual clauses, an approved code of conduct or a certification mechanism;
  • You have provided your explicit consent to the transfer after being informed of any potential risks; or
  • The transfer is necessary for one of the other reasons set out in the GDPR including the performance of a contract between us and you, reasons of public interest, to establish, exercise or defend legal claims, to fulfil our legal or regulatory obligations, or to protect your vital interests where you’re physically or legally incapable of giving consent and, in some limited cases, for our legitimate interest.

For further information on which countries your personal data may be transferred to and the specific safeguards that are in place, contact us.

 www.royalmintbullion.com

Same details as for www.royalmint.com.

Further, we utilise an IT support and data storage provider that is based in the United States and this information can also be accessed by a support team based in Serbia. Any transfers are made in full compliance with all aspects of the data protection laws and regulations applicable in the United Kingdom. Contractual clauses are utilised to safeguard your personal information.

 

How long do we keep hold of your information?

We keep your personal data for as long as we need it to satisfy our business and legal requirements; normally this is no longer than 12 months after you cease holding a customer account. Once the personal data is no longer required, it is either deleted or anonymised.

It is important to note that all employees at The Royal Mint follow an organisation-wide security policy. Only employees authorised are provided access to personal data and these employees will have agreed to ensure confidentiality of this information.

Also specifically with respect to debit and credit card information submitted through our websites, we use secure socket layer technology to protect that information.

 

What rights do I have in relation to the personal data you hold about me?

Unless subject to an exemption, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which The Royal Mint holds about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data;
  • The right to withdraw your consent to the processing at any time where we are relying on your consent as the legal basis for processing your personal data;
  • Where applicable, the right to request that we transfer your personal data directly to another data controller, (known as the right to data portability);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data where processing is based on legitimate interests, the performance of a task in the public interest/exercise of official authority, direct marketing and processing for the purposes of scientific/historical research and statistics;
  • The right to lodge a complaint with the Information Commissioner’s Office.

 

How can I access or correct my Personal Data, request that it be deleted, ask for it to be transferred to another organisation or exercise any of my other rights?

To update your personal data, contact customer services using the following information:

  • Telephone: 0845 60 88 300
  • E-mail: customer.services@royalmint.com
  • Mail: The Royal Mint, Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

For further information regarding this policy, to access your personal data, request that it be deleted, or ask for it to be transferred to another organisation, please contact the Data Protection Officer by using the above mentioned contact details.

 

How can I make a complaint about how you have handled my personal data or responded to a request to exercise my data subject rights?

If you are dissatisfied with the handling of your personal data or how we have responded to a request to exercise your data subject rights, you have the right to ask for an internal review.  An internal review will consider whether or not your personal data and/or request were handled appropriately, in line with applicable data protection laws and regulations.

Internal review requests should be submitted to the Data Protection Officer by using the contact information above. Internal reviews will be carried out by the Finance Director. We aim to respond within 20 working days of the receipt of the request for an internal review.

If you are dissatisfied with the outcome of the review, then you may seek a review by the Information Commissioner’s office, which has the powers to uphold or overturn the decision. Please see ICO contact information below.  The Royal Mint will abide by the decisions of the ICO, unless it considers itself to have grounds for an appeal to the First-Tier Tribunal (Information Rights).

 

Register Your Interest

If you’d like to find out more about RMG, please do get in touch.

Contact us